Ongoing Support

The franchise partnership gives you the right to access and use the brand, its concept (salon design, customer experience, collections, etc.), its tools, and unlimited access to the Australian and international academies. It also gives access to the professional brands of the L’Oréal Professionnel group (including Kérastase Paris) and the best deals available.


All our franchise partners are provided with the best ongoing support:


  • Two new collections per year, accompanied with technical sheets, DVDs, collection books, etc
  • Excellent training on the concept, collections, techniques and management
  • Proven Marketing and Communication Tools
  • HR (help with recruitment and staffing)
  • Coaching (to set targets to the salon managers and assistance in reaching them)
  • Customised Management Software for an ergonomic, user friendly cash register
  • Centralised customer service option where our telephone operators answer all the calls, emails, SMSs, live chat from a centralised call centre, and look after the bookings and also rosters, planning and HR in support of the salon managers.